- Please arrive 10 minutes early in order to sign in, use the rest room, calm down, prepare for your session and ensure that you get your full time of session.
- If you are late, you will loose the volume of time you are due by the minutes you are late. While we try our best to accommodate your specific circumstance as courtesy, we will not make up the time lost since there is usually a session that immediately follows yours. In addition, we find it unfair to cause the next client inconvenience due to you being late.
- We require at least 24 hours notice for cancellations and reschedules, in this case there is NO CHARGE
- Same day cancellations will incur a charge of 50% of the value of your session
- If you are a no show (not showing up for your appointment as scheduled without notice of cancellation or reschedule), you will be charged the full price of the scheduled session.
- If your session was scheduled through a discounted voucher and you are a no show, your voucher will be redeemed for the full value of the scheduled session.
- If you are a same day cancellation or no show after you have placed a deposit, you will loose your deposit and will have to pay 50% of the value of the session (if it is a same day cancellation) or the full value of the session (if you are a no show).
- Each customer will only be able to reschedule or cancel a confirmed appointment 2 times, after your 3rd set session, you will either be required to: a) get a refund or b) attend your session as confirmed
- Vouchers are only allowed to be used by new/first time customers only. Multiple coupons from the same person defeats the purpose of our promotion and eventually hurts our business. A second coupon from the same person WILL NOT BE ACCEPTED!
- If you are late, you will loose the volume of time you are due by the minutes you are late. While we try our best to accommodate your specific circumstance as courtesy, we will not make up the time lost since there is usually a session that immediately follows yours. In addition, we find it unfair to cause the next client inconvenience due to you being late.
- State law: Statute 61G5-20.002 of Florida Board of cosmetology prohibits the entry of ALL animals into our facility. If you bring animals along to your visit, you will not be permitted to obtain your massage and your session will be treated as a same day cancellation. Please DO NOT bring animals along with you.
- Due to the nature of our business, where silence is a necessity, children and infants are also not allowed, unless it is a special event dedicated towards children, such as our ‘kiddies spa day’ or ‘girls day out’. Failure to honor this policy will be treated as a same day cancellation.
- Full refunds are discretionary and no refund will be processed once service has been received.
- All customers are required to complete an intake form upon arrival. All medical conditions that may count as a contraindication to massage therapy should be disclosed before your massage session.
- In the event that you do not complete the intake form, or do not provide us with an accurate mailing address and we have to hire the services of any third party, such as a private investigator etc to locate you, you will be required to pay the entire cost associated with said event.
Non-disparagement
Both parties agree to not disparage the other under any circumstance to any third party, may it be customers, potential customers, staff, competitor, or any third party.
Litigation, legal fees and court cost
In the event of any litigation arising from or related to the business conducted with Massage & Unwind, or any services provided where your address or other information is required and the services of a skip tracer, or any third party service has to be hired to locate your where about and obtain your contact information, that the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, attorneys fees, and all other related expenses incurred in such litigation and third party services.